Terms of Sale
We're not robots at Jadrem Toys and we know sometimes things don't quite work out as planned, not a problem, we're as close as the phone (02-9979-1767) or email we'll help you return that damaged or faulty item ASAP.
1. You're Item is faulty or damaged
Please contact straight away so we arrange a return and replace your item. We'll cover all costs
2. Oops We’ve Sent You The Wrong Item
If we’ve made an error, please accept our apologies, either email us straight away or phone. We’ll either replace the item or refund your money including shipping the choice is up to you.
We'll cover all costs
3. You've Changed Your Mind
You’ve purchased your product, it arrived safely and as described, but now you don’t want it!
You’ll need to contact us within 5 business days to arrange for an authorization. After 5 business days, all sales are final and we will not accept any returns.
If the item has been used we will not accept a return
The buyer is responsible for return shipping cost and restocking fee of 20% of the price and a minimum restocking fee of $10.00
Payment Methods
We accept all normal forms of payment, however Credit Cards are processed through PayPal
Guarantee
All our products are guaranteed against faulty workmanship or materials for a period of 3 months
Customer Support
02-9979-1767
Need help or would like to talk to a real person?
At Tingle Toys you can contact us during normal working hours Monday to Friday. We're also available most weekends but may take a little longer to reply to your questions.
To talk to someone or if you're paying by credit card over the phone, call 02-9979-1767 and ask for Kim
We answer our emails seven days a week, during business hours you can expect a reply within the hour, on weekends it may take a little longer
email:kim
Payment Methods
At Tingle Toys you can have your toys gift wrapped and sent anywhere in Australia for a low flat fee.
We accept most forms of payment including
- Mastercard - via PayPal
- Visa - via PayPal
- Money Orders
- Bank Deposits
